Frequently Asked Questions
General
Highwood is open:
- Monday to Friday from 8:00am to 5:00pm
- Saturday from 8:00am to 1:00pm.
- Sundays: closed
Customers can contact Highwood by phone on 01305 266058 or by email hello@highwood-ag.co.uk
Highwood is based at Millers Close, Grove Trading Estate, Dorchester, Dorset, DT1 1HW.
Yes. Highwood promotes modern sustainable farming technologies including the Claydon Opti-Till system, designed to improve soil health, drainage, and crop resilience while reducing soil disturbance.
Yes, subject to filling out an account application form (available by e mailing hello@highwood-ag.co.uk) The form will ask for full trading details as well as a couple of trade references. You will be notified in 10 days whether the application is successful or not.
Orders
We aim to dispatch orders within 48 hours. Most orders are shipped next day with APC. Some smaller orders can be delivered with Royal Mail 48h.
We accept bank transfer, debit and credit cards from Visa and Mastercard, Paypal, cash to a maximum of £2,000 and cheque subject to cleared funds.
Yes, on some items we offer delivery via either Royal Mail or APC. If you select an item that we can deliver, the relevant options will be shown to you on checkout.
We are working to make more products available for delivery. Most items can be ordered online and collected in store.
Yes, at checkout select "Pick Up At Store" in the delivery options.
Depending on the product, orders are ready between 2 and 4 working days after we have received the order.
This is because some products, such as machinery, may need pre-delivery inspections and preparation.
Product & Sales
Highwood supplies a wide range of agricultural, groundcare, and horticultural machinery brands including Kubota, Claydon, Shelbourne Reynolds, SlurryKat, Kockerling, Honda, Amazone, Wessex ProLine, Kellfri, and more.
Yes. Highwood is an authorised dealer for Kubota agricultural and groundcare machinery across Dorset, Somerset, and parts of Hampshire.
Highwood primarily covers Dorset, Somerset, and southern Hampshire for agricultural and groundcare sales and support.
Yes. Highwood offers both new and used tractors, machinery, and groundcare equipment, including featured stock lists available online.
Yes. In addition to larger agricultural machinery, Highwood supplies compact tractors, mowers, telehandlers, and groundcare equipment suitable for estates, equestrian properties, and smallholdings.
Highwood can arrange demonstrations on selected agricultural and groundcare equipment. Customers are encouraged to contact the sales team to discuss suitable options.
Yes. Customers can visit the Dorchester depot to view selected machinery and discuss requirements with the sales team. Availability may vary depending on stock.
Customers should contact the sales team directly to discuss current finance and funding options available on selected machinery and equipment.
Yes, we are happy to discuss with you your part exchange. This is subject to viewing and an agreed valuation.
Aftersales
Absolutely. Highwood has experienced service engineers available for machinery servicing, diagnostics, maintenance, and repairs from their Dorchester depot.
Yes. Highwood provides emergency out-of-hours support for both parts and service assistance, although call-out charges may apply.
Yes. Highwood supplies genuine and aftermarket parts and accessories for many leading agricultural and groundcare brands.
